Your package can be tracked via www.usps.com using the tracking number included in your shipping confirmation email. If you have not received an email confirming your shipment then your order has not been shipped yet.
- - SHIPPING POLICY - -
ALL orders take AT LEAST 14-28 Business Days to process and create. (Business Days are weekdays and do not include weekends) We thank you sincerely for your support and patience. You will receive shipping confirmation once your order has shipped. If you wish to receive your purchase by a specific date, expedited production is accepted through request via email PRIOR to purchase or IMMEDIATELY AFTER(within 1 Business Day) of purchase.
All apparel items are handmade and 'made-to-order' which means each item is made as its order has been placed. Please note, allow 1 - 2 business days for your order to then be shipped to you via USPS. Any purchases that include made to order items may take extra time depending on current volume and work load in which we will try our best to best accommodate you! Your patience is greatly appreciated.
- - PRE-ORDER ITEMS - -
If your order includes both ready-stock and made-to-order items, then your entire order will be shipped once the made-to-order item is ready. If you wish for your other items to be shipped separately, then please contact us. You will receive a shipping confirmation email as soon as your order has been shipped to the email address you entered during checkout/your PayPal email address.
- - CUSTOM ORDER ITEMS - -
In the instance that you've made your Thrilla Seven purchase outside of our website and via email or a separate invoice/payment request, please allow up to an additional week along with the shipping policy before your order is processed, produced and then shipped to you! An email will be sent to you including tracking information.
- - REFUNDS / EXCHANGES - -
No exchanges. No refunds. Please choose wisely while selecting your correct size(s). There are no cancellations once your order has begun production. If you are uncertain about sizing or realize an order mistake, please feel free to email us at Info@ThrillaSeven.com with questions!
All customs/prom garments are COMPLETELY FINAL. All deposits are nonrefundable once placed. Please email us at Info@ThrillaSeven.com with any questions!
- - PICK UP - -